Frequently Asked Questions
Everything you need to know about your luxury CAMILLA experience.
What is the CAMILLA return policy?
We offer returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all security tags attached. Sale items are eligible for store credit only unless marked as Final Sale.
How should I care for my silk garments?
To preserve the intricate prints and crystal embellishments, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store your garments in a cool, dry place away from direct sunlight.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timeframes vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How do I know which size to choose?
Each product page features a detailed size guide. Many of our silk silhouettes are designed for a relaxed, flowy fit. If you are between sizes, we recommend sizing down for a more tailored look or staying true to size for the signature CAMILLA aesthetic.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.